All sales are final. Repeat, all sales are final. Size charts are provided for your reference, please review them when ordering. No returns permitted for sizing... this includes shirt style. Some of our shirts are stocked in both mens/unisex and ladies cuts, please make sure you order the style you want. If you believe your product is defective, please contact us within 15 days of receiving your package at firstname.lastname@example.org for a replacement. Refunds issued only when original product is no longer available.
SHIPPING AND HANDLING
This one's a biggie, so listen up! We quality check EVERY SINGLE ITEM we ship, by hand, with human eyes. We put more love and care into every package we mail than any robot ever will. Please allow 2-4 business days for order handling. Orders placed during the holiday season will take longer to process and ship due to increased volume. We appreciate our customers SO MUCH, so please bear with us, we are a team of 1.5, not counting the dog. She cares too, but doesn't have thumbs. You will receive an email with tracking info when your order ships. Once that email goes out, we aren't able to change your shipping address.
OUTSIDE THE US
We LOVE that there are people in all corners of the world that want to rock our products so we do everything we can to make it easy for you! Please note, you are responsible for any customs/import fees or taxes (etc.) that may be required to receive your order. If your package is returned to us as "unclaimed/refused to pay" (etc.), and is in new condition, you can choose to be refunded for the cost of your order, minus shipping, OR we can re-ship the package at your expense.
**PRO TIP* for international fans.... the cost of shipping your package is primarily based on distance. This means that you can (probably) ship a shirt and a couple pins, or 2 shirts for the same cost as shipping one single item! Play around with the shipping estimator before placing your order. I mean, you're already paying to ship a box across an ocean, you might as well get as much as you can! Or you can email us at email@example.com and we'll play with the shipping estimator for you and get you the best deal possible! The exception to this would be prints/posters, see note below.*
These items require special packaging and are shipped separately from other items in an order. Because of this, there is a flat fee of $10 for US, and $22 outside the US for shipping.
Thanks for your pre-order, we're glad you're excited for some new merch! Please be aware that ALL* items ordered in a cart with a pre-order item will ship in one package, at the same time. It's better for the environment! This means that you may have to wait a little longer to get all your goods. If you are just too excited to wait, you will want to place multiple orders. *toys/prints/posters are an exception.
According to the Centers for Disease Control and Prevention (CDC): "Although the virus can survive for a short period on some surfaces, it is unlikely to be spread from domestic or international mail products or packaging." Please refer to www.cdc.gov for more information.
Please note, to prevent the spread of Covid-19, we are taking extra precautions to keep our team safe and order processing times may be impacted. Thank you for your patience and understanding, you rock!